This Healthcare CRM and Call Center platform was designed to unify patient communications, inquiry handling, and appointment coordination into a single operational system. It enables healthcare organizations to manage inbound and outbound calls, track leads, and automate follow-ups while maintaining a complete interaction history per patient.

The platform is optimized for high-volume environments such as clinics, telehealth providers, and healthcare service centers.

Key Capabilities

• Centralized call and inquiry management
• Patient and lead tracking with full interaction history
• Appointment scheduling and automated reminders
• Agent performance monitoring and analytics
• Unified dashboard for calls, customers, and workflows
• Secure access for agents, supervisors, and admins

Technical Architecture

• Frontend: Angular (HTML, CSS, JavaScript)
• Backend: .NET Core API (Framework 7)
• Database: Microsoft SQL Server
• Integrations: Telephony, messaging, notification services

Outcome

The system improved response times, increased lead conversion visibility, and delivered a measurable boost in operational efficiency for healthcare support teams.